FAQ
Have a question about our services or how we work?
Frequently Asked Questions
What areas do you cover?
We provide tree surgery, grounds maintenance and landscaping services across Sunderland, Durham, Newcastle, Gateshead, Seaham, and the wider North East. For large commercial contracts, we’re happy to travel further afield.
Are you fully insured and qualified?
Yes — our team is fully insured, and all operators hold NPTC and LANTRA certifications for professional tree surgery and machinery use. We also provide risk assessments and method statements (RAMS) for commercial work.
Do I need permission to remove or prune a tree?
In some cases, yes. If your tree is protected by a Tree Preservation Order (TPO) or lies within a conservation area, you’ll need approval from your local council before any work. We can help you check permissions before starting any job.
What types of clients do you work with?
We work with both domestic and commercial clients, including property managers, retail parks, industrial estates, schools, housing developers, and private homeowners throughout the North East.
Can you handle large-scale site clearances?
Absolutely. We specialise in large site and field clearances, removing overgrown vegetation, scrubland, and debris safely and efficiently using operated machinery like skid steers and wood chippers and Brush Mow’s.
Do you offer regular grounds maintenance contracts?
Yes — we provide one-off visits and ongoing maintenance contracts for both residential and commercial clients. Our flexible plans include mowing, hedge cutting, litter picking, and seasonal upkeep.
What machinery do you have available for hire?
We offer operated machinery hire across the North East, including Tracked wood chippers, skid steers, ride-on mowers, and brush mowers — all operated by trained professionals for safe, efficient site work.
How soon can you start a job?
For most domestic projects, we can schedule within a few days. Commercial or large-scale contracts may require a site survey first, which we can usually arrange within 48 hours of your enquiry.
What happens to the waste and materials after tree or site work?
All green waste is recycled or repurposed. We chip branches, shred vegetation, and dispose of materials responsibly in line with UK waste management regulations. Nothing goes to landfill unnecessarily.
How do I get a quote?
You can request a free quote or book a free site survey via our Contact Page or by calling 07905 461148. We’ll discuss your needs, arrange a visit, and send a clear, no-obligation quote.
Do you offer emergency call‑out services?
Yes. We can attend fallen trees, storm damage or urgent hazards quickly. Call us and we’ll advise on availability and response time.
Do you provide tree risk assessments or surveys?
We offer professional tree surveys and risk assessments for homes, businesses and development sites, giving you clear recommendations for safe management.
How do you protect wildlife during tree or site work?
Our team follows best practices to minimise impact on wildlife. We check for nests and protected species, and work around sensitive areas where necessary.
Can you work outside normal business hours?
Yes. To minimise disruption, we can schedule work during evenings or weekends by prior arrangement. Let us know your constraints and we’ll plan around them.
Will you grind or remove the stump after tree felling?
We can include stump grinding and removal as part of your quote. Just let us know if you want the stump taken out or left on site.
Do you work on residential as well as commercial projects?
While our focus is commercial contracts, we do provide domestic services. Get in touch to discuss your garden or residential project.
Can you help with planning permissions and tree preservation orders?
We can advise on whether permission is required and help with tree preservation orders. We’ll liaise with local authorities where necessary.
What should I do to prepare my site before you arrive?
Please ensure access routes are clear and any vehicles or obstacles are moved. We’ll discuss any specific requirements at the time of booking.
Professional & Certified
Total Tree & Grounds Care Across Sunderland & The North‑East
From tree surgery and grounds maintenance to large‑scale site clearance, our NPTC‑ & LANTRA‑certified team delivers safe, efficient work across Sunderland, Durham, Newcastle, Gateshead and South Shields and surrounding areas.
- Fully Insured & Certified
- Modern Machinery & Fast Turnaround
- 40+ years
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